Frequently Asked Questions
Everything You Need to Know About Working with ROCK RIGGING
We’re committed to making international sourcing simple, reliable, and efficient. Here are the questions our customers ask most often.
1. Who is ROCK RIGGING?
ROCK RIGGING is a professional supplier of rigging hardware, industrial fasteners, stainless steel washers, and customized metal hardware based in Ningbo, China. We work with importers, distributors, wholesalers, and industrial buyers worldwide, providing reliable products and dependable sourcing solutions.
2. What products do you supply?
Our main product categories include:
- Shackles
- Turnbuckles
- Eye Bolts & Eye Nuts
- Wire Rope Clips
- Hooks
- Wire Rope Kits
- Trailer Accessories
- Stainless Steel Washers
- Bolts, Nuts & Fasteners
- Custom Metal Hardware
We continuously expand our product range to meet different market demands.
3. Can you manufacture customized products?
Yes.
OEM and custom manufacturing are one of our core strengths. Whether you have drawings, samples, specifications, or special packaging requirements, our team can help develop products tailored to your needs.
4. What is your minimum order quantity (MOQ)?
Our MOQ depends on the product type.
For standard products, we offer flexible order quantities whenever possible. If you’re testing a new market, we’re happy to discuss a suitable solution.
5. Can I order samples before placing a bulk order?
Absolutely.
We encourage customers to evaluate product quality before placing larger orders. Sample availability depends on the specific product.
6. How do you ensure product quality?
Quality is our priority.
Every order is carefully inspected before shipment, including material verification, dimensional inspection, thread checking, surface finish inspection, and packaging review. Our goal is to deliver products that consistently meet customer expectations.
7. What materials do you offer?
Depending on the product, we supply:
- Stainless Steel 304
- Stainless Steel 316
- Carbon Steel
- Alloy Steel
- Hot-Dip Galvanized Steel
- Zinc Plated Steel
We can recommend the most suitable material based on your application.
8. How long is your production lead time?
Typical production time is:
- Standard products: 10–20 days
- Customized products: 25–45 days
Actual lead time depends on product type and order quantity.
9. Which countries do you export to?
Our products are supplied to customers across North America, Europe, Australia, Southeast Asia, the Middle East, and South America.
We understand international trade requirements and provide professional export services for customers worldwide.
10. Why choose ROCK RIGGING?
Because we focus on long-term partnerships rather than one-time transactions.
Our customers value us for:
- Stable product quality
- Competitive factory pricing
- Fast communication
- Flexible OEM solutions
- Reliable delivery
- Professional export experience
- One-stop sourcing for rigging and hardware products
Our goal is to help your business grow with dependable products and responsive service.
11. What information should I provide for a quotation?
To provide an accurate quotation, please send us:
- Product name
- Size or specifications
- Material
- Quantity
- Surface finish (if required)
- Drawings or photos (if available)
- Any special requirements
The more details you provide, the faster and more accurate our quotation will be.
12. How can I contact ROCK RIGGING?
Getting started is easy.
Simply send us your inquiry, product list, or drawings. Our experienced sales team will respond promptly with pricing, technical support, and sourcing recommendations to help you find the right solution.
Still Have Questions?
We’re always happy to help.
Whether you’re sourcing standard rigging hardware, looking for customized metal products, or searching for a reliable long-term supplier in China, the ROCK RIGGING team is ready to support your business.